- My property is neat, tidy and clean. Will your track fitters clean up after themselves?
- What happens if your track fitters damage something?
- I have had curtains/poles/tracks fitted badly by another company. Can you put this right?
- My curtains were the perfect length when you first hung them but now they are draping on the floor. Why is this?
- My ceilings/windows/floors are not level. How do you deal with this situation when putting up tracks and poles?
My property is neat, tidy and clean. Will your fitters clean up after themselves?
Our track fitters:
- Wear overshoes or indoor shoes when working in your property.
- Spread dustsheets over all surfaces on which they are working.
- Clear up any mess which may be created during the fitting process.
- Remove and dispose of any packing materials or other rubbish that is created as part of the fitting process.
What happens if your fitters damage something?
- It is worth pointing out that our fitters do not make a habit of damaging property.
- If our fitters do damage an element of the property that they can put right to an appropriate standard, then then they will make good any damage.
- If the level of damage to a property is beyond the fitter's expertise to put right then we will call in the appropriate specialists. If the items being fitted are damaged (in the process of fitting) and cannot be repaired to "as new standard" then they will be replaced.
- All of our track fitters are covered by public liability insurance for precisely this reason. In the real world accidents happen, albeit infrequently, and you can rest assured that we will always cover the cost of issues that arise as a direct result of any mishaps.
I have had curtains/poles/tracks fitted badly by another company. Can you put this right?
It largely depends on what has been done. Our first advice would be to contact the company/fitter who undertook the original job and explain to them why you're not happy with what they've done. Ask them to refit the original work.
If you wanted us to refit we would:
- Carry out a site survey.
- Advise you as to what we could do.
- If it becomes obvious that there are reasons as to why the fitting could not be carried out in a way that would satisfy you (there may be technical reasons as to why what you would want is not possible) then we will tell you so.
- We will provide you with a quote detailing everything needed to do the job properly.
- If you choose to accept the quote we will invoice you for the deposit and arrange a date and time to carry out the refit.
My bespoke curtains were the perfect length when first hung, but now they are draping on the
floor. Why is this?
Anything made of fabric can change for a number of different reasons. Fabrics are woven - some have a looser weave than others and may stretch when hung. Fabrics that contain a high proportion of natural fibres such as cotton and linen are particularly susceptible to changes in the atmosphere. Linen will stretch if it is hung in a damp atmosphere. It will also tend to shrink if hung in very dry conditions. The extent of these changes is impossible to predict. The best way to avoid any changes is to ensure that the fabrics being used in your home are as stable as possible. Discuss this with your interior designer, or curtain maker.
If your curtains have moved in situ, we can:
- Rehook the curtains, assuming that they have not dropped too much.
- Remove the curtains and return them to the maker for adjustment.
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My ceilings/the windows/the floors are not straight. How do you deal with this situation when putting
It depends entirely on the situation we are dealing with and the overall look of the property or room in which there is such an issue. We would discuss any problems with you before we fitted the track/pole.
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